30 Day Money Back Guarantee & Refund Policy
At Carta101 we want to ensure that you are 100% happy with your purchase.
- If you have technical or sales queries, do not hesitate to contact us. Please ensure you provide your telephone number if you wish us to call you.
- If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not the best fit your requirements, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase.
If you’d like a refund please contact us, noting ‘Refund requested‘ in the subject line so we can start the process. We will require the product to be returned within 30 days and proof of purchase.
Please send returns to – Carta101, 1 Nythe Road, Swindon, SN3 4AW.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach us may vary.
Once we have received the product and had a chance to review the request, we will be in touch about the refund process. We will make every attempt to process your refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
We’d love to know what went wrong and how we can improve, so please ensure you include details about the reason for your refund request.
If you’d like to talk to us about this or any other issues relating to our products, you can call us on 07843 65 65 02 or email info@carta101.com. Please send any written correspodence to the above address.